NFC Lanyard with Apple Wallet Fan Pass

Client: Universal Music Group Central Europe & Sarah Connor
EMPOWERING GLOBAL BRANDS
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EMPOWERING GLOBAL BRANDS
EMPOWERING GLOBAL BRANDS
EMPOWERING GLOBAL BRANDS
EMPOWERING GLOBAL BRANDS
EMPOWERING GLOBAL BRANDS
EMPOWERING GLOBAL BRANDS
EMPOWERING GLOBAL BRANDS
EMPOWERING GLOBAL BRANDS
EMPOWERING GLOBAL BRANDS
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EMPOWERING GLOBAL BRANDS

Client: Universal Music Group Central Europe
Artist: Sarah Connor
Product: Fan Pass for Tour

Fan Experience

With her latest album Freigeistin, Sarah Connor released an exclusive phygital Fan Pass for her tour in the form of an NFC lanyard. The Fan Pass can be added to the fans’ Apple and Google Wallet by tapping the NFC inside the lanyard. It allows Sarah to send push notifications to her fans to inform them about important updates regarding the tour. Sarah updated the content on the Fan Pass for each tour stop and created ongoing engagement with her fans throughout the whole tour.

The Fan Pass provides fans with:

  • Exclusive behind-the-scenes content delivered during the tour
  • Real-time tour updates so fans never miss a moment
  • Exclusive information about special entrance opportunities at the tour stops

Results

  • More than 70% of fans interacted with their Fan Pass
  • 75% of the fans added the Fan Pass to their wallet
  • On average, a Fan Pass led to 6.72 interactions which is almost twice as much as the benchmark
  • The Fan Pass strengthened the bond between Sarah Connor and her fans
  • UMG and Sarah Connor acquired valuable first-party data insights to shape future campaigns
  • The lanyard became a premium collectable with ongoing digital value

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